Payment Policy

We accept the following payment methods:

• Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit cards.
• Digital Wallets: PayPal, Apple Pay, Google Pay.
• Net Banking: All leading banks.
• Other Methods: UPI, etc.

Please note that payment options may vary and are subject to availability at the time of purchase. We strive to offer a range of payment methods, but the availability of specific options may depend on factors such as location, current system capabilities, and so on.

• Authorization: All transactions are subject to authorization by your payment provider. Your payment will be processed upon order confirmation.
• Payment Security: We use industry-standard encryption technologies to protect your payment information. Our payment gateway complies with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure the security of your data.

Receipt: After your payment is processed, you will receive an email confirmation with the details of your order. This confirmation serves as proof of purchase and includes a summary of the items ordered, payment details, and estimated delivery date.

• Prices: All prices are listed in Indian Rupees. Prices can be subject to change without notice.
• Taxes:Applicable taxes will be added to the order total based on the Indian government's tax regulations. The final amount will be displayed at checkout.

Order Cancellations: Orders can be canceled within 4 hours of placing the order. Please contact our customer service team as soon as possible to request a cancellation.

• Declined Transactions: If your payment is declined, please check with your payment provider or bank for details. If you continue to experience issues, contact our customer service team for assistance.
• Currency Conversion Fees:If you are using a credit or debit card issued outside India, currency conversion fees may apply as per your card issuer's policies. These fees are not charged by CustomWorks and are the responsibility of the customer.

Security Measures: To prevent fraudulent transactions, we may perform additional checks or request further information for verification. We reserve the right to cancel any order that we suspect may be fraudulent.

• Gift cards and coupon codes: If you encounter any issues with coupon codes or gift codes, please contact our customer care team at orders@customworks.in.
• Bank offers: If you experience any issues with bank offers, please contact us for an explanation. For additional resolution, we recommend reaching out directly to the bank.

For any questions or concerns regarding payments, please contact our customer service team:

• Email: orders@customworks.in
• Phone: +91 96320 22529
• Hours: Monday – Saturday, 5:00 PM – 8:00 PM IST
• Contact Page: customworks.in/contact

We appreciate your purchase and look forward to providing you with a seamless shopping experience!